As an Orange County Realtor The Robert Prophet Group gets most of its clients from referrals. Until I started this web site Prophet New, I did most of my “advertising” the old fashioned way: Postcards, flyers and the occasional mailed “newsletter”. But if I had to guess I’d have to say that 95% of all my new clients were referred to me by a previous customer that was quite satisfied with the service I had provided them.
Interestingly enough a good percentage of the new clients I speak to tell me that The Robert Prophet Group is not the first Orange County Realtor they have contacted. (A little ego shattering but the story gets better).
These new clients quite often tell me a similar story: They have contacted another Orange County Realtor and have had some rather disappointing results. Not selling their house or not finding the house they were looking for is not their number one complaint. Their number one reason for seeking out a new Orange County Realtor is that these clients felt their original realtor was not providing them with the service they felt they deserved. Unreturned phone calls, unanswered questions, no regular updates and the list goes on.
Robert Prophet & The Robert Prophet Group
You can call me old school, some folks just call me old but I was taught that the customer comes first. Now this is a bit of a twist on the adage: “The customer is always right.” The fact is the customer is not always right however the customer must always win!
In Real Estate as in any other business you’re bound to come across some unreasonable requests or demands. Most of the time these requests are simply a result of the client not understanding the process.
As a real estate professional part of my job is to help you understand this process. Buying or selling a home in not a typical run to the grocery store. It’s complicated and it can be frightening.
Armed with the right information, the right tools and a clear view of the big picture The Robert Prophet Group helps make your real estate transaction as smooth as possible and (as best we can) reduce the stress that buying or selling a home can create.
Below is an article that I came across about customer service and Nordstrom’s. I think most people are aware of Nordstrom’s reputation for exemplary customer service.
The Robert Prophet Group is considered the Nordstrom's of Orange County Real Estate.
As much as I hate cliches I’m going to use one here and say that The Robert Prophet Group is considered the Nordstrom’s of Orange County Real Estate. Our customers come first. Please read the article below and if you’ve had an unsatisfactory experience with an Orange County Realtor.
I would encourage you to contact The Robert Prophet Group. We may not be able to find you the best cocktail dress or the perfect cufflinks but we will provide you with the customer service you deserve when it comes to your Orange County real estate needs.
How to Create a Service Culture by Mac Anderson
One of my all-time favorite quotes is, “Customer service is not a department…it’s an attitude.”
How true it is! As much as we try to complicate what great service is…it’s really pretty simple: It is giving more than the customer expects…consistently. You notice I said simple, not easy. There is a big difference.
At The Robert Prophet Group customer service is not a department, it's an attitude. Customer Service is consistently giving more than the customer expects.
Now I’m a big fan of Nordstrom. My wife is a bigger fan! For many years we’ve been impressed with the “Nordstrom attitude” when it comes to servicing their customers. A few years ago, we were in Nordstrom doing some last minute Christmas shopping. As we were walking through the men’s department, an employee came out of nowhere and said, “Sir, wait right here, I’ll be right back.” I watched him run over to the next counter about 100 feet away, grab something and start running back. When he got back, he said, “Sir, I think you’ve been trying on sweaters.” I said, “How’d you know?” He said, “The back of your black shirt looks like it’s been snowed on, and it’s not snowing in here!”
We both laughed and he proceeded to remove the fuzz with his lint roller. After about 10 seconds, he said, “That’s it…You’re free to buy more stuff! I hope you and your wife have a wonderful Christmas!”
After spending about one hour in the store, we each had 3 Nordstrom bags, and as we were walking out the exit into the rest of the mall, another employee ran over and said, “Let me keep all these bags here while you do the rest of your shopping. They’ll be right here, just ask for me.” He introduced himself and he handed me his card.
About one hour later, with more packages from the mall, we came back. As we walked into the store, I saw the gentleman who had taken our bags walking towards us and with a big smile, “Welcome back Mr. and Mrs. Anderson.” He then looked at our new shopping bags and said, “My goodness, you’re going to have a load. Can I help you take these bags to the car?” Now please understand, it’s Christmas, the store is full of people, it’s cold outside, the parking lot is full…and this gentleman is asking if he can help take our bags to the car! Even though I said, “No thanks” I knew his intentions were 100% sincere. I have to tell you the whole service experience on that day blew me away, but I’ve learned over the years, it’s business as unusual at Nordstrom!
For more information about Orange County real estate and excellent customer service please contact Robert Prophet and the Robert Prophet Group. Send us an email or visit our web site: RobertProphet.com
